The top 10 Tips for Building Amazing client Relationship, if you ever wanted to know how to have a strong relationship with your clients and struggled to find the right way to do it, then you are at the right place. A good relationship with the client makes you a true partner to your client. When you have a strong relationship with your client then your client trusts you and your ability to fulfill their requirements.
The Success of your MSP b2b company largely depends on your relationship with the client. Your relationship with your clients builds slowly along with the trust, through longevity or completing the business projects on time. New projects always don’t mean new clients, building and maintaining strong relationships with existing clients can set up for repeat business.
Here the Top 10 steps for amazing client relationship
1. Efficient communication with the client
Focus on effective communication, it should be efficient, being available for the client, and providing project satisfaction is very important. Being honest with the client and listening to their ideas and concerns attentively and taking it seriously.
2. Know the client industry and company
Find all the details of your client’s company as well as their industry, this will help you understand your client better and speak the language that your client can understand, understand what makes their business run and what pays their bills, care your interaction, and offerings accordingly.
3. Positive attitude
As a B2B MSP Company, you need to be a thorough professional, carry your responsibilities, irrespective of your private situation, you need be professional, show a positive attitude towards the client, Show the confidence and energy that your client is looking for, be enthusiast and zeal these personality traits are important.
4. Ask for Client Feedback
As a Service Provider you should seek your clients feedback just wrapping up the project and moving ahead to the new client, a new project is a roadblock to knowing the exact mindset of the client, how the client feels about the delivered project, ask the project feedback, be proactive and ask them if there is anything that they can improve to work together and make them feel better and understand the project delivered. Show interest in their opinion and happiness, also learn about valuable information for future clients you may get.
Giving a Quick Call and asking for project feedback, if everything is alright if they need anything adds a lot of positive relationship with your client.
Most importantly take their feedback seriously and implement any changes they have made or need to be made according to their feedback, let the client know about your intention and limitation be honest.
5. Share knowledge with your client
Sharing the knowledge is important, if your client asks for some documentation, frequently asked questions and answers, or some set of queries regarding the project which they did not understand, provide them with the correct and simple step by step document on how their problem can be solved with simple knowledge that is provided to them, Sharing knowledge with client in the form of a Simple Document showing how the project works with each screen, and showing clear pictures/diagrams.
Explaining to your client how the project is done and how it works and the decision that is taken, will help them feel knowledgeable and in loop with your understanding.
6. Respond promptly
Answering your client emails, messages, acknowledge the receipt as quickly as possible, even if you are preparing for an answer to their query they are looking for. This will give them comfort by simply acknowledging their request and communicating promptly with a receipt. Worry about the answer later, first acknowledge promptly with a receipt, and take your time to find the answer to their query with your team.
7. Summarize every step
Always summarize client meetings, no matter how small or trivial a client meeting seems, recap the conversation with next steps. Trust what you have written, never think you will remember all of the details, certainly you will miss few points and aligning with client needs at that time will be really difficult with a summarized note in hand, always handy to revert back and prevent the confusion.
8. Set clear expectations and deliver them
The Summarized document helps you set the requirement and the clear expectations of the cleint, once understood you need to set a clear deadline to deliver them, the promise you make to the client, is important, communicate with the client and be honest with your timelines.
Understand your own capabilities and timelines, never overestimate and provide impossible deliverable time, be honest understand your limitations and provide realistic timelines.
Ultimately the client is with for the project deliverability not for your excuses or new ideas, provide the working model to client with cleared written down requirements, never confuse your client what they want, listen to them patiently and provide the solution to their expectations and delivery them.
9. Accountability to keep the client relationship intact
There needs to be accountability, you have your clear client expectations/requirement in a summarized document, how about the client? this is not a one-sided project, the client should also understand and know what they have understood is what they actually want. An easy way to do is to:
i. Reaffirm from the beginning of your relationship and in each new stage of development, you enter together.
ii. Set timelines and strategies as you both agree and feel manageable and realistic for your respective work.
iii. Client feedback in each step is important, if the client is not getting back with the feedback, communication with them with a clear email and find out their opinion, if required go back and read step 4 to understand more.
10. Last but not the least, own up to the mistakes for a better client relationship
Mistakes do happen, mishaps are bound to happen, own them apologize to the client for your fault and provide a clear time-bound solution, addressing the issue right away, communicating clearly what is going on, coming up with real, thoughtful solutions, is a solid foundation to an amazing client relationship.
There are many more steps and ways you can address any misunderstanding and miscommunication with the client, however never let yourself not communicate your limitations and the client expectations to your client. Remember your business is because of your clients, not the other way around.