Top 10 UCaaS Providers
49,378 Companies
(MSPs, CRM Vendors, Resellers, ISVs, CRM Software Companies) in our database across the globe
- United States: 10,750 Companies
- North America: 13,215 Companies
- EMEA: 19,041 Companies
- United Kingdom: 3,391 Companies
- APAC: 9,272 COmpanies
- Australia and New Zealand: 1,719 Companies
What is UCaaS ?
Unified Communications as a Service is abbreviated as UCaaS. It’s a full-featured communications platform that combines internet-based phone and texting. Companies use UCaaS to deliver collaboration capabilities to their employees so they may work from anywhere. Users can use UCaaS solutions on their computer, desk phone, and smartphone. Unified Communications (UC) combines multiple modes of communication, including phone, chat, and video conferencing. It boosts productivity and allows people to engage across many communication channels. “As a Service” (aaS) is a cloud service and software delivery methodology. UCaaS is different from Software as a Service (SaaS) in that it focuses solely on communication tools and APIs. Companies use UCaaS for a variety of reasons, one of which is to allow their staff to work from anywhere. But there’s a lot more to it. The uncertainty caused by multiple, disparate communication apps is solved with UCaaS. VoIP, video conferencing, instant messaging, and collaboration tools are all included in UCaaS.
Top UCaaS Providers
Here are the lists of the best UCaaS providers.
1. RingCentral MVP
RingCentral MVP is a powerful UCaaS platform that includes enterprise VoIP, HD audio and video calling, team messaging, contact centre, and more. Your staff can communicate whenever and wherever they choose, on desktop or mobile, with RingCentral's strong communication features. To improve team communication and decrease the frustration that comes with email threads, connect your teams using instant messaging, SMS, file sharing, and message notifications. RingCentral's secure cloud PBX keeps you connected and productive even when the power goes out. RingCentral's seven levels of protection ensure that your data and work are safe. With enhanced call management, you can get in-depth, real-time statistics to boost engagement, reduce technical issues, and improve team communication. RingCentral MVP provides unified access to everything you need in one dependable and simple-to-use cloud communications system. With RingCentral's unmatched capabilities and open APIs, businesses of all sizes can take their communication and collaboration to the next level.
2. Dialpad
Dialpad is a BYOD cloud communications product that has customers worldwide, including Uber, HubSpot, and Motorola. It brings teams together through online meetings, voice calls, web conferencing, and chat messaging. Dialpad's Voice Intelligence services, which use natural language processing and voice recognition to improve real-time customer assistance, are its most well-known features. Customer sentiment analysis, automated note-taking and call summary tracking, as well as real-time coaching and help are all possible with VI. Additional capabilities include unlimited calling within the United States and Canada, unlimited SMS messaging, and integration with Slack, Zendesk, Zapier, Okta, G Suite, Office 365, Salesforce, and other services. Dialpad Everywhere softphone app, Team presence and status updates, Voicemail and virtual fax, Business SMS, MMS, and group text messaging, VoIP calling, and Dialpad Meetings video calling are just some of the features available.
3. 8x8 X Series
Voice and telephony, audio and video conferencing, SMS, and chat messaging are all available with 8×8’s Office Communication application. Mcdonald's, Regus, Farmers Insurance, and other prominent corporations trust 8×8’s UCaaS, which has been named a Gartner Magic Quadrant Leader eight times. Its cloud PBX business phone system includes unlimited calls and SMS texting in the United States and Canada, as well as unlimited international calling to up to 47 countries. It's HIPAA-compliant, features advanced call routing and monitoring tools, and can record calls to the cloud or Dropbox. It immediately distinguishes itself from the competition with features such as anonymous meeting attendance and compatibility with more than 25 PSTN providers. High-level corporations that require near-constant omnichannel communication throughout the business day and beyond should use 8x8. Accounting, retailers, federal government organisations, and medical experts are all common use cases.
4. GoToConnect
GoToConnect is a unified communications system based on a cloud PBX. It contains internet telephony, voice management features, SMS texting, one-click video calling, and chat capabilities, and is built specifically for remote teams. Unlimited auto attendants, Automated routing, Virtual voicemail, Softphone app, Find-me-follow-me, Unlimited extensions, Call and video recordings, Up to 250 video meeting participants, Virtual fax, Agent status/presence updates, Call monitoring, Screen sharing, Ring groups, and integration with Zendesk, Oracle, Salesforce, and other systems are just a few of the highlights. This platform is best suited for companies that communicate largely through business telephony and video conferencing. It's also suitable for businesses that value an easy-to-use interface that allows employees to control their own calendars and workflow to the greatest extent feasible. The programme was created primarily for remote teams.
5. Cisco Unified Communications Manager
Cisco UCM Cloud is a cloud calling service driven by Cisco's Unified Communications Manager Collaboration (CUCM) technology and hosted in Cisco's Webex data centres across the world. The service provides enterprise users with the same familiar CUCM functionality and user experience, making it an appropriate migration path to the cloud. For existing on-premises deployments, this enterprise-grade dedicated cloud calling and collaboration solution offers a simpler, enterprise-class migration route. A Cisco Collaboration Flex Plan membership is required to access it. Cisco UCM Cloud offers scalable, adaptable, dependable, private, and highly secure enterprise-class call control, session management, voice, video, messaging, mobility, and conferencing services. With simple administration, the platform provides a secure and scalable unified messaging and voicemail system with flexible message access from email inbox, web browser, Webex App, Cisco Jabber, Cisco endpoint, smartphone, or tablet.
6. Ooma Office
Ooma Office is a business phone service with built-in UCaaS that seeks to provide small businesses with a big business phone experience. Ooma may not offer all of the features found in competing services, but it positions itself as a solution for tiny businesses with limited resources, and it does so extremely successfully. However, don't mistake this for a barebones service; Ooma Office has all of the standard capabilities you'd expect from a business phone service, as well as some more advanced features like a virtual receptionist that automatically routes calls to the appropriate department. Subscribers also get hold and transfer music, and Ooma has mobile apps for iOS and Android that allow you to set up features like call forwarding, which allows you to send calls from your desk phone to your mobile when you're out and about. With the exception of CRM connectors, Ooma provides a lot of functionality for a relatively low price.
7. Zoom Meetings
Zoom United, the company's UCaaS solution, now includes Zoom Phone voice calling, SMS texting, social media streaming, instant chat messaging, and more, despite its origins as a video conferencing platform. Zoom United comes with Zoom Phone and Zoom Meetings, as well as a slew of third-party connections for even more communication options. Zoom United users may find the ideal balance between advanced contact centre software and ordinary VoIP phone service with features like unlimited incoming, outbound, and internal calling, ACD call queueing, and programmable call blocking techniques. Additional Zoom United features include unlimited cloud storage for recordings, advanced meeting display choices such as filters, multiple participant spotlights, and up to 9 pinned videos, and group video conversations with up to 1,000+ attendees for up to 30 hours. Slack, Salesforce, Microsoft, and Google integrations, as well as live transcription and recording transcription are all available.
8. MiCloud Connect
Mitel's MICloud Connect is a Google Cloud-based all-in-one communications centre. It provides hosted PBX phone service, instant chat messaging, audio and web conferencing, video meetings, and SMS messaging, as well as SMS messaging. Unlimited monthly minutes, Up to 100 audio and video conference participants, Video conference screen sharing, Softphone app, Outlook, GSuite, Salesforce, and other CRM software integration, Call recording, One-click audio and video calling, Built-in VoIP VPN, Call routing by presence, Call parking, forwarding, and transferring, and SIP trunking capabilities are all available. Mitel's MICloud is optimised for mobile use and is best suited for smaller businesses with simple UC requirements. Companies with less than 50 employees, as well as those who rely significantly on business telephony for communication, are likely to benefit the most from the product.
9. Vonage Business Communications
Voice, SMS, team messaging, fax, social media, video meetings, and more are all part of Vonage Business Communications (VBC). It offers a high level of quality by providing 99.999 percent uptime reliability and Quality of Service (QoS). Increase productivity and connect with your team—and customers—virtually anywhere, at any time with mobility and collaboration. A feature-rich, adaptable small-business phone system that runs on the internet. VBC is available in more than 40 countries and has 96 international phone numbers. Vonage Meetings, which is accessible for desktop and mobile, allows you to interact with your clients from nearly anywhere. Voice and video communication, as well as chat, are all available. Meetings can be scheduled on the go, right from your calendar. Up to 200 people can attend training and webinars. While in session, you can see up to 25 videos at once, and you can quickly record and share meetings.
10. Nextiva
With the launch of its Business Suite, Nextiva shook up the UCaaS industry. Online telephone, CRM, chat and SMS messaging, video conferencing, and online faxing are all included with this package. Users can benefit from automation, enhanced customer feedback, stronger team collaboration capabilities, and improved customer engagement with the Nextiva Business Suite. Thanks to its softphone programme, users can prioritise, anonymously block, redirect, and screen calls from any device using VoIP phone networks. When speaking with a customer, Caller AI and CRM integration present a "screen pop" with important customer and case information. Remote desktop control, screen sharing, dial-in access, and meeting recording are all available in video conferencing with up to 200 participants. Phone number porting, multi-level auto attendant, 1-click video call access, 10,000 toll-free minutes per month, Voice transcription, Unlimited local calling, Unlimited virtual fax, and Voicemail to text/email are just a few of the additional Nextiva features.